FAQs
Answers to the questions our customer care team hears most. If yours is not here, send it over and we will reply within 24 hours.
Can't find what you're looking for?
Common questions
Start with your sleeping position, preferred firmness and how much support you like. Side sleepers often prefer more cushioning, while back and stomach sleepers usually benefit from a slightly firmer feel.
Add a gift note at checkout and we will leave the price off the packing slip. We can also ship straight to the recipient.
Firmness is personal. A medium or medium-firm mattress is a versatile choice for many sleepers, but your body type and preferred sleeping position can influence what feels best.
This depends on the materials, construction, usage and care. If your mattress starts to sag, feels less supportive or you regularly wake up uncomfortable, it may be time to replace it.
Your sleeping position is a good starting point. Side sleepers generally need a higher pillow, stomach sleepers often prefer a flatter option, and back sleepers usually fall somewhere in between.
Orders and delivery
Standard delivery is free on orders over the threshold shown at checkout. Rates for smaller orders and express delivery are calculated by weight.
Yes, as long as the order has not been dispatched. Reply to your confirmation email with the date you would prefer and we will move it.
You will get a tracking link by email as soon as the parcel leaves our nursery. Signed in customers can also follow it from their account.
Returns and refunds
Plants can be returned within 14 days of delivery as long as they are healthy and in their original pot. Pots and tools have a 30 day window.
Reply to your order confirmation with the item you want to send back. We will email a prepaid label and collection instructions.
Refunds are issued to the original payment method within three business days of the return arriving back with us.